1. What are the delivery options available?
1. Registered Postage - Enjoy FREE Singapore Shipping with no minimum spend! :)
Your order should arrive within 2-3 working days after the item(s) have been mailed. Tracking of order is provided. You will be notified with tracking information once the order has been mailed out. :)
2. Delivery (Singapore Only)
All deliveries will be done by Toy Galería representative. Upon confirmation of order, a representative will contact you within the next 24 hours and arrange for a mutually agreed time for delivery.
Should you require the item urgently, kindly email firstname.lastname@example.org us with your order number and we will try our best to accommodate to your request.
2. When will you mail out my order?
Time is of the essence! We always aim for same/next day mailing, however sometimes we are unable to do so due to several reasons. If you require your order urgently, kindly email email@example.com us with your order number and we will try our best to accommodate to your request.
Alternatively, you can directly send us a message through the chat function you can find on the bottom right of our web. :)
3. When do you process your orders?
All orders are processed from Monday – Saturday (except Public Holidays), from 11am to 6pm. For orders placed after 6pm, or during Public Holidays, it will be processed the next business day.
4. Do you ship outside of Singapore?
Yes, we do. We only ship to several other countries at the moment. However, we are working on offering worldwide shipping for all of our overseas customers!
International orders can take up to 15 working days or more to be delivered, depending on custom clearance and delivery address. But do be assured that your orders will be passed to our respective logistics partners within 3 working days of purchase. :)
5. International taxes and custom duties
For international orders, customers are responsible for their local taxes and custom duties, where applicable. Any taxes or duties payable will have to be paid to delivery company upon receipt of goods. For bulky items, we might not be able to ship internationally, do check with us if you have any queries.